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Case Study – Total Talent RPO

Global Insurance, Reinsurance and Investments Business

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Challenge

  • Embed talent acquisition as an SME function within HR through the provision of on-site Recruitment Business Partnering services
  • Deliver HR operational excellence by embedding manager self-service
  • Technology needs to drive HR service offering
  • Implementation of global HR policies and strategies
  • Continued transformation and drive for cost save across the group. This included hard cost saving targets in cost per hire and time to hire
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Solution

  • An embedded onsite Avencia talent acquisition team and on-shore Resourcing Delivery Centre and Operations team
  • Talent Acquisition embedded as SME function within HR and partnering daily with L&D, HR Business Partners and HR Operations
  • Implementation of global HR and talent acquisition technology
  • Technology user adoption programme and real-time global insights and dashboards
  • Weekly, monthly, quarterly and annual MI reporting, analytics and commentary
  • Agree and monitor D&I metrics for Executive Committee and Group CEO
  • Advise on IR35 impact on talent pools and sought after skills and transition to FTC and permanent hiring
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Result

  • Strategic:
  • External market benchmarking and competitor compensation analysis to support internal benchmarking. IR35 advisory services. One global talent acquisition team (hybrid in-house and RPO).
  • Operational:
  • Direct sourcing mandated and time to hire for mid to senior hires of 43 days; competency interviewing, and interview toolkit implemented.
  • Financial:
  • c.£300,000 per annum cost save for RPO.
  • Cultural:
  • Raising awareness of DE&I, recruitment best practice instilled in hiring manager behaviours, EVP, wellbeing and flexible working.

“The Chief People Officer and I as well as the extended HRLT, acknowledge the partnership approach and the success demonstrated in 2020.  We now turn our focus to the evolution of the partnership.”

Group Head of Talent

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